Paper? Who cared? It was all about making Web sites easy to use. Then, along came the Web, and our focus changed. The idea was that, if you made the systems usable for staff, the way the data arrived didn’t really matter-yet, the dominant costs in many organizations were around dealing with the problems poorly designed paper forms caused. “At that time, I struggled to get clients to consider the usability of their paper forms-even though that was how most data arrived in organizations. For example, ‘I found the various functions in this system were well integrated.’ If you look at the System Usability Scale (SUS), which is probably the most widely used questionnaire in User Experience, you’ll see that the questions are all couched in terms of the system-and some of the questions really make sense only in that context. “When I first started working in what we now call User Experience, we tended to focus mostly on systems for the workplace. “User Experience seems to go in cycles,” responds Caroline. Q: What do you think will be the next big thing in User Experience?-from a UXmatters reader Our movement away from screen-based thinking-I’m a huge fan of #NoUI….-Jeremy Wilt Jeremy Wilt-Lead Experience Architect at EffectiveUI.Baruch Sachs-Senior Director, User Experience, at Pegasystems UXmatters columnist.Gavin Lew-Executive Vice President of User Experience at GfK.Cory Lebson-Principal Consultant at Lebsontech Past President, User Experience Professionals’ Association (UXPA) author of The UX Careers Handbook.Jordan Julien-Independent Experience Strategy Consultant.Caroline Jarrett-Owner and Director at Effortmark Limited UXmatters columnist.Warren Croce-Principal UX Designer at Gazelle Principal at Warren Croce Design.Steve Baty-Principal of Meld Studios Past President of IxDA UXmatters columnist.The following experts have contributed answers to this edition of Ask UXmatters: To get answers to your own questions about UX strategy, design, user research, or any other topic of interest to UX professionals in an upcoming edition of Ask UXmatters, please send your questions to: In Part 2, our experts will discuss several other leading-edge topics, including UX training, integrating new technologies into user experiences, and looking at the future of design for the Internet of Things, mobile, motion, and physical environments.Įvery month in Ask UXmatters, our panel of UX experts answers our readers’ questions about a broad range of user experience matters.
In Part 1, the topics under discussion include putting people first, customer experience and service design, and UX strategy.
Of course, our experts have divergent viewpoints and their vision for the future of User Experience varies, so we’ll discuss quite a few different future-focused topics across two parts. In this edition of Ask UXmatters, members of our expert panel begin their discussion on what they see as the next big thing in User Experience.
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